How Do I Complain to OPay? – OPay is a mobile payment platform that allows users to make quick and easy payments, earn money, spend smart, and save more. However, if you encounter any issues while using the platform, you may need to contact their customer service to file a complaint.
How Do I Complain to OPay?
Here’s how to complain to OPay:
Contact OPay Customer Service
You can contact OPay customer service through the self-service feature or the live chat feature on the app to chat with a customer service representative. You can also reach them via any of their verified social media pages, including Instagram, Twitter, and Facebook. Additionally, you can call them on 0700 888 8328 or 01 8888328 for app and card queries, and 0700 888 8329 or 01 8888329 for POS business queries. If you prefer to send an email, you can reach them at firstname.lastname@example.org.
Report Issues on the OPay App
If you encounter any issues while using the OPay app, you can report them immediately in the Support tab in the app. You can also send an email to email@example.com and provide the necessary information, including your bank statement with the time period, for them to resolve the issue.
Complaints About Merchants
If you wish to submit a complaint about the practices of a merchant offering its products via the service, you may contact OPay by email at firstname.lastname@example.org. However, each merchant maintains its own customer contact desk for handling such requests, and OPay will do its best to assist you.
In conclusion, if you encounter any issues while using OPay, you can contact their customer service through various channels, including the self-service feature, live chat feature, social media pages, phone calls, and email. Additionally, you can report issues on the app or submit complaints about merchants via email.