How to Reset GOtv after Payment
How to reset GOtv after payment – GOtv is a popular digital satellite TV service provider in Nigeria. After making payment for your GOtv subscription, you may encounter some errors that require you to reset your decoder. In this article, we will discuss how to reset GOtv after payment.
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How to Reset GOtv after Payment
To reset your GOtv after payment, you can follow these steps:
1. Using SMS: Send an SMS with the word “Reset” and your IUC number to 4688.
2. Using Online Self-Service:
Visit the official GOtv website and log into your Eazy GOtv account using your IUC number and surname.
Go to the GOtv self-service and click on the “Clear Error Code” dialogue box. Enter your IUC number and select GOtvE16. Enter the error code displayed on your screen and click on “Clear Error”. Then click on the “Reset device now” option.
3. Using USSD: Dial *288# on your mobile to check what you owe, fix errors, view transactions, and reconnect.
If you encounter errors E16 and E30, you must restart your decoder. You can also reset GOtv channels via the menu on your remote control by selecting “Advanced Options”, then “Installation”, “Tuning”, “Automatic Scan”, and pressing the “OK” button. This should restore your subscribed channels.
If you need further assistance, you can contact GOtv via their online chat or by dialing 288# on your mobile. You can also find an accredited installer near you to help with your GOtv decoder.
What Should I Do if my GOtv Decoder is not Working after Payment
If your GOtv decoder is not working after payment, there are several steps you can take to resolve the issue. Firstly, ensure that your subscription has been paid with the decoder turned on. If you encounter errors E16 and E30, you must restart your decoder.
If you are still experiencing issues, you can reset your GOtv decoder using SMS, online self-service, or USSD. You can also reset GOtv channels via the menu on your remote control. If you encounter the “No Signal” error, ensure that the antenna is properly screwed in at the RF in port behind the decoder, and check the signal strength and quality.
If necessary, tilt the antenna to get the maximum signal. If you need further assistance, you can contact GOtv via their online chat or by dialing 288# on your mobile. You can also find an accredited installer near you to help with your GOtv decoder.
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How Can I Check if my GOtv Decoder is properly Connected to the Antenna
To check if your GOtv decoder is properly connected to the antenna, follow these steps:
1. Ensure that your GOtv subscription has been paid with the decoder turned on.
2. Verify that the antenna is securely mounted on a pole, preferably as high as possible outside your residence.
3. Make sure the connection box on the GOtv decoder is facing the transmitting tower.
4. Connect the antenna to the decoder using the cable provided in the box.
5. Check the signal strength and quality on your TV. If necessary, tilt the antenna to get the maximum signal.
If you still encounter issues after following these steps, you can contact GOtv via their online chat or by dialing *288# on your mobile. You can also find an accredited installer near you to help with your GOtv decoder, or call a customer service official (Bolaji – +2348022725272).
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